A woman who went out for a Friday-night souvlaki has described how a Melbourne takeaway shop owner allegedly erupted at a customer who got up to ask how much longer his meal would take.

Footage of the confrontation at Patrida Greek Street Food in Nunawading appears to show the owner yelling and swearing at diners before throwing food and cash across the counter as customers demanded refunds and walked out.

The shop has earned glowing reviews for its souvlaki and generous portions, but the kitchen was struggling to keep up with orders on a busy Friday night.

Natasha Dematria said she and her partner had waited nearly 40 minutes for their meals and were halfway through eating when a man at a nearby table got up to confront the owner about the delay.

The man had been waiting even longer and still hadn’t been served, Dematria said.

‘The man in the couple stands up and he turns around to go to the kitchen, assuming to ask do you know how long it’s going to be?

‘And then the shop owner goes, mate, it’s coming, it’s coming.’

She alleged the situation rapidly deteriorated after the owner responded aggressively to the customer’s inquiry and insisted that a 45-minute wait was common at other venues. 

Natasha Dematria went out for a Friday-night yiros with her partner. She said they waited nearly 40 minutes for their meals and were halfway through eating when a diner at a nearby table got up to ask about his order – when the man behind the counter erupted  

The popular Nunawading takeaway has earned glowing reviews for its souvlaki and generous portions. But on a packed Friday night, a question about the wait sparked a confrontation 

Dematria alleged the owner threw a yiros at the diner. The man and his partner asked for a refund, and other customers soon followed suit 

In footage of the incident, a man believed to be the owner can be heard yelling ‘I’ve got enough f**king money’ before shouting ‘there’s a reason there’s a 45 minute wait, cos I’m the best’.

He then tells diners to ‘get out’, shouts ‘f**k this country’ and repeatedly calls the customer a ‘c**t’.

‘The man and his partner were just standing there, like not saying anything… and the shop owner was like going off,’ Ms Dematria said.

Ms Dematria and several other customers asked for refunds after the owner allegedly hurled a yiros at the man who had asked about the delay. 

She said the owner opened the till, threw cash across the counter and offered diners $100.

‘He opens up the till and he starts like throwing money out and he’s like, “Here you go, have $100”, and he’s like saying to people, because he’s got so much money. He’s like, “Oh, do you want $100? Do you want $100?”‘

Ms Dematria said she understood the pressure of a busy Friday night but was baffled by the way the owner spoke to diners.

‘Everyone’s paying customers, everyone was there to eat and have Friday night dinner,’ she said.

Footage appears to show the owner yelling and swearing at diners before throwing cash across the counter as customers demanded refunds and walked out 

The souvlaki shop owner has previously erupted at complaining customers on Google reviews 

‘I just think it was poor. I understand that it’s hard. I don’t own a business myself, so I understand that it’s hard and it’s rough but I also don’t understand screaming and yelling at your customers.’

Patrida Greek Street Food has earned glowing reviews, with diners praising the food and generous portions.

‘Went yesterday for late lunch. The chicken platter was fresh, juicy and tasty and delicious pork skewers wrap. Both were generous portions,’ one said.

A second added: ‘Stopped in randomly on a drive home back to the north. Seriously impressed with the serving sizes and quality of the food, if we’re ever in the area again we’d definitely come back.’

Other reviews describe tensions over wait times when the restaurant gets busy.

One diner claimed the owner became ‘very vocal and rude’ with customers and Uber Eats drivers during a busy service. 

The reviewer alleged he told patrons, ‘what do you want me to do I’m not a robot, you’re lucky it’s 20mins and not 40’.

In a public reply, the owner apologised for the wait and defended how he dealt with delivery drivers.

‘Unfortunately we were very busy tonight and do apologise for the wait time,’ he wrote.

‘However, I do not apologise for the way I handle Uber drivers. Having a phone shoved in your face every five minutes is something that no one deserves.

‘The way they speak to us, is the way we speak in return.’

He also took aim at the reviewer.

‘Thankfully you are one of those “1 and done” customers. Hope leaving this review helped you sleep better.’

The restaurant also hit back at another customer who complained about the wait.

‘Apologies Prince Chong, next time I will tell a shop full of people to piss off home, so that you can get your food within five minutes.’

Daily Mail has contacted the restaurant for comment.