By Jeff Altman, The Big Game Hunter

EP 1804 This is a behavioral interview question in the model of one Amazon might ask when testing for Obsession.

Research in SECONDS! Interview Hack Exposed

I’m Jeff Altman, The Big Game Hunter. I coach people and organizations to be more effective. I tend to do career and leadership coaching.

And from time to time, I do executive coaching as well. And if you’re interested in my coaching you, I want to encourage you to connect with me on LinkedIn at LinkedIn.com forward slash IN forward slash TheBigGameHunter. And once we’re connected, send a message to me to let me know of your interest in working with me.

Now, this question is an illustration of one of those Amazon leadership principles that I think . . . well, it’s the principle of customer obsession. And the question is, walk me through a time where you help the customer through a difficult process and what that looked like. Now, I’m going to first give you some data about an experience of mine that doesn’t involve Amazon, but a cell phone carrier, where I was attempting to get my older iPhone to make phone calls on Wi-Fi, which should work very easily.

But for some reason, my family’s phones all were able to do it. Mine couldn’t. So, I first called the carrier, level one support.

We’re going through the process. It’s not working. Gets escalated.

Escalated to level two. We go through the process. I walk them through the steps that I’m involved with.

It should work. It’s not working. It gets escalated to level three.

I get a phone call, which is . . . I want to point out, I received a phone call from someone from level three support. And, you know, we start entering into a conversation about what I’m doing, what’s going on with the phone. They promised to research it and come back to me, which they do 24 hours later.

And we identify that there’s a problem that Apple needs to be notified because they need to turn on something on their side, that there’s a bug that exists or a problem that exists that they need to carry it. And I’m just giving you the data of the situation so you can understand how you do this in answering questions. Ultimately, I’m told the ticket has been submitted to them.

It should be resolved in 48 hours. We will call you back to confirm that that’s been done. In the meantime, I’ve submitted it to them, and I’m going to follow through with them to make sure it’s been taken care of.

Have a great day and take care!  

I’m Interviewing For a Job and Saw That It Has Been Re-Posted

ABOUT JEFF ALTMAN, THE BIG GAME HUNTER

People hire Jeff Altman, The Big Game Hunter to provide No BS job search coaching and career advice globally because he makes job search

and succeeding in your career easier. 

Job Hunting and The 10,000 Rule.

You will find great info and job search coaching to help with your job search at ⁠⁠JobSearch.Community⁠⁠ 

Connect on LinkedIn: ⁠https://www.linkedin.com/in/T⁠⁠heBigGameHunter⁠ 

Schedule a discovery call to speak with me about one-on-one or group coaching during your job search at ⁠www.TheBigGameHunter.us. 

Overcoming Ageism in Your Job Search as an Experienced Professional

He is the producer and former host of “No BS Job Search Advice Radio,” the #1 podcast in iTunes for job search with over 3000 episodes over 13+ years.

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