Shoppers have been left disappointed and demanding refunds after receiving poor quality flowers through the post for Valentine’s Day.
Various suppliers came under fire from disgruntled romantics, who shared photos of their ‘half dead’ and wilted bouquets on social media.
Others complained of flowers looking disheveled soon after being bought, or of some stems lacking any petals at all.
A Moonpig customer wrote on X the night before Valentine’s Day: ‘I ordered a card and flowers that arrived today for valentine’s day and the flowers are brown and dying I’m very disappointed, I paid a lot of money for something so poor quality.’
This was accompanied by photos of pink roses with browned and shriveled petals.
They complained about having tried to contact the company to rectify the situation, only to find the customer phone line had closed at 6pm.
Thomas Hughes also reported a disappointing experience with Moonpig flowers.
He wrote: ‘Moonpig flowers are awful! Bough them for Valentine’s Day and they’re delivered half dead. Won’t be doing that again!’
One customer ordered a bouquet of pink roses from Moonpig, but was unimpressed with their condition
Thomas Hughes also reported a negative experience with Moonpig’s flower delivery service
This Tesco shopper felt the flowers looked more disheveled than they should do after 48 hours
Angie was ‘very disappointed’ with a bunch of purple flowers she bought the day before Valentine’s Day
Somebody who bought a bunch of red and yellow flowers from Tesco asked: ‘Do these flowers look acceptable for something purchased on Friday (48 hours at home).’
An Aldi customer was similarly frustrated and wrote on the morning of Valentine’s Day: ‘Very disappointed in these flowers purchases yesterday.’
They revealed that four flower heads had dropped off as they opened up the package, and that a day later some were looking ‘half dead’.
M&S received a number of complaints online about the quality of flowers delivered through doors.
A customer called Will Mackenzie said: ‘The £40 flowers I ordered from you for Valentine’s are rotten. Every single flower and eucalyptus leaf in the bouquet is dying.’
He added: ‘How could anyone look at this selection of flowers and step back and think “Yep, that looks good”? Can I have my money back?’
Another X user took aim at M&S flowers, but in this case ones that had been purchased in store.
They wrote: ‘Good afternoon. We’re not usually M&S shoppers but we popped into your Stevenage store today to grab a Valentine’s meal.
Mr Mackenzie took a video of the bunch of flowers to demonstrate his point
This M&S customer bought a bouquet of short stem roses, but felt were not fresh enough
Mr Trodd wanted to bring to M&S’s attention three stems without flower heads he found
‘We also grabbed some roses for my wife. She was really disappointed to find they were not very fresh and several stems were broken. Not good!’
Nick Trodd bought some ‘very expensive’ flowers from M&S, but found that three of the stems did not have any flowerheads on.
He wrote: ‘I wanted to give you this feedback on your site but could not find an email address.
‘No biggie but I was disappointed to find three deadheads among the flowers. For the price I expected better.’
Moonpig told the Daily Mail: ‘At Moonpig we strive for the highest quality of service and standard of flowers. We are disappointed that our usual high standards weren’t met on the occasion shared here.
‘Our dedicated customer team work really hard to rectify errors as swiftly as we can and we encourage anyone who doesn’t receive perfect stems to contact us directly.’
Tesco, Aldi, and M&S were also approached for comment.
