With its Avianca Accessible program, the modern airline strives to improve air travel accessibility through tangible infrastructure upgrades, specialized training, and digital innovations. Avianca’s installation of braille-enhanced row markers with high-contrast visuals across 60 aircraft represents a concrete step toward accommodating visually impaired passengers, while its collaboration with Fenascol to develop sign language translation services addresses communication barriers for deaf travelers.
The Avianca Accessible program’s comprehensive nature is evident in its multi-pronged strategy that spans physical improvements like boarding ramps in Cartagena and Valledupar, operational enhancements through crew training programs, and digital accessibility via dedicated web resources. Particularly noteworthy is the partnership with Lifesense to educate over 5,500 staff members about serving passengers with autism and neurodivergent conditions.
The Avianca Accessible program is guided by a specialized External Accessibility Committee.
Image Credit: Avianca
