The customer service industry is in a bit of flux, thanks to AI. Investors and corporate leaders have rung alarm bells for the BPO (Business Process Outsourcing) industry. On the other hand, AI-powered customer support startups such as Decagon, Parloa, and Sierra have picked up millions of dollars in funding…
The new iPad Air only has one big change you need to know about
Apple is kicking off March with a week packed full of product announcements, and first up is a new iPad Air powered by its M4 processor. Apple refreshed the iPad Air just a year ago with the M3 chipset, and this latest update feels very similar. The design is exactly…
Hackers and internet outages hit Iran amid U.S. air strikes
Early on Saturday, cities across Iran, including its capital Tehran, were rocked by a series of U.S. and Israel-led airstrikes that killed the country’s supreme leader, Ali Hosseini Khamenei, and top leadership. According to reports, the military campaign coincided with cyberattacks targeting the country, one of which flooded a popular…
Anthropic’s Claude reports widespread outage
Anthropic experienced widespread disruptions on Monday morning, with thousands of users reporting problems accessing Claude services. The outage seems to be affecting Claude.ai as well as Claude Code, though the company said the Claude API is working as intended. Most users experience the error when attempting to log in, as…
A Former Top Trump Official Is Going After Prediction Markets
Mick Mulvaney wants to be clear: He really likes gambling. “You’re talking to the only former member of Congress who’s won a poker tournament in Las Vegas,” he tells WIRED. When he was representing South Carolina in the US House of Representatives, he pushed for the state to allow sports…
4 settings I use to fix washed-out colors on my TV
When it comes to tweaking picture settings on a TV, colors don’t necessarily get the attention they deserve. The focus tends to be on factors like brightness and motion smoothing, and if colors do come up, it’s liable to be about addressing issues with tint or HDR. I’m sure I…
The Data Centers Have Arrived at the Edge of the Arctic Circle
On the bank of the river that runs through the Swedish town of Borlänge, construction is underway on a sprawling new data center. The site previously housed a paper mill. When the developer, EcoDataCenter, broke ground in September, its CEO Peter Michelson declared, “The facility once produced paper, the raw…
When the Internet Goes Dark, the Truth Goes With It
Alaqad says that because traditional media outlets pick and choose what to show their audiences, losing on-the-ground journalists means losing parts of the truth. “When the people are being silenced and censored, and they don’t have a space for them to talk or a platform to express what’s happening, and…
Aventon Soltera 3 Electric Bike Review: A Fun Hybrid Single-Speed
Belt-drive bikes offer some huge upsides. First, they usually require less maintenance, with many belts often lasting twice as long as a typical chain. Second, there’s no grease to speak of, and therefore, no black smudges on your work pants. Third, in the case of the Soltera 3, the belt…
Wall Street Has AI Psychosis
Before last week the name Alap Shah didn’t ring a bell for many people. The 45-year-old financial analyst and tech entrepreneur had spent the past two decades working in relative obscurity. Then last weekend he coauthored a blog with the research firm Citrini titled “The 2028 Global Intelligence Crisis.” It…