VisitEngland’s Accessible and Inclusive Tourism Toolkit represents a comprehensive resource designed to assist tourism businesses in improving accessibility for visitors with disabilities through practical guidance and strategic recommendations. The document covers all aspects of inclusive operations — from initial customer interactions to long-term accessibility planning. Particular emphasis is placed on understanding diverse needs, adapting physical and digital environments, and implementing inclusive employment practices.

By framing accessibility as both a legal obligation and a commercial opportunity, the Accessible and Inclusive Tourism Toolkit encourages businesses to view inclusivity as an investment rather than a compliance exercise. Its structured approach progresses from foundational concepts to specific implementation strategies across eight detailed sections, including specialized advice on barrier removal, accessible marketing techniques, and staff training methodologies.

Image Credit: VisitEngland