An American traveller who has one hand has erupted over the fact he was moved from his plane’s exit seat row by a Jetstar flight attendant.
Associate producer at NBC Sports and The Golf Channel, Matt Hubbard, was in South Australia last week for LIV Golf Adelaide.
But after watching the tournament, he claimed he was met with an unpleasant interaction from a ‘rude’ air hostess on his Jetstar flight on Monday.
‘She kicked me out of my exit row seat because I have one hand and didn’t think I could assist in case of an emergency,’ Mr Hubbard wrote on Facebook alongside a photo of the cabin crew member.
‘Don’t be like her! Jetstar Australia you have a very rude employee!’
A spokesperson for Jetstar told the Daily Mail that the flight attendant was following regulations.
‘Safety is always our top priority, and like other airlines, we clearly outline the additional requirements for customers to sit in an exit row seat,’ they said.
‘Our crew member was doing her job enforcing Civil Aviation Safety Authority requirements and we will never tolerate abusive behaviour towards our team members whether in person or online.’

American sports producer Matt Hubbard said he was rudely moved from his exit row seat on a Jetstar flight by a flight attendant because he has one hand
According to the airline’s website, passengers who have booked an exit row seat – which usually comes with extra legroom – must follow specific requirements.
This includes not having an amputated or prosthetic limb, not requiring a mobility aid, and not travelling with a service dog.
‘If you’ve booked an exit row seat, but think you’ll be unable to meet the additional requirements on the briefing card you must ask to be re-seated,’ the website says.
The post quickly backfired, with countless Aussies applauding the flight attendant and telling Mr Hubbard she was simply following aviation law.
‘When you book to sit in an exit row, you have to agree to the terms and conditions,’ one person said.
‘I was moved from an exit row for being six months pregnant because lifting 20+kg was a risk. I shrugged and moved because you know…the rules!’
A second person added: ‘CASA [Civil Aviation Safety Authority] regulations – I would do the same thing and I’m a captain.’
When a user commented that the air hostess ‘was just doing her job’, Mr Hubbard pointed out: ‘Had she been nice and sincere about it, this would be different. But she wasn’t.’
‘That’s protocol mate. She’s just doing her job,’ another said.
‘She did her job and should be applauded,’ one commented.
‘Mate, as much as I sympathise with you, when you book your flight for those specific seats, it asks you if you’re able bodied in case of emergency,’ pointed out another.
One of the other passengers on the plane also added that they thought the flight attendant was not rude.
‘She was absolutely lovely to myself and my family on our last trip,’ they said.
‘Pretty s*** of you to post this, when she’s just following rules – not just because she felt like it.’
Mr Hubbard has been contacted for comment.


