Jam for Customer Support is a tool designed to streamline the bug reporting process, making it faster and more efficient. By capturing screen recordings along with detailed developer logs, Jam allows customers to directly report issues within the support chat.

This eliminates ambiguity, ensuring that the bugs are clearly documented and reducing back-and-forth communications. The recorded sessions are automatically linked to tickets or shared with engineering teams for quick review. This direct integration helps businesses resolve issues significantly faster, cutting down resolution time by as much as 20x. By providing real-time, detailed bug reports, Jam enhances both the customer support and engineering workflows, ensuring that bugs are identified, verified, and fixed with greater accuracy and speed.

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