Treating People Like a Salami
By Jeff Altman, The Big Game Hunter
An experience with a urologist is the basis for this show. Are you treating people this way, too?
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Today’s show was an exchange that I had with the office of a urologist I have been seeing for over 6 years. It culminated in a letter being sent to me firing me as a client. I’m not here to criticize the urologist. He is fine, but my issue is his office and how, in one way or another, they botched my care for at least 3 years now that I can recall. I think there was also one more episode during the 1st 3 years I saw him.
No matter, the issue came down to my feeling that I was being treated like a salami– a slab of meat that is inconvenient for them and their lack of correct follow-through. For example, the doctors care is fine. I have no issue whatsoever. But for how many years consecutively can you see a physician and have the prescription botched? Were not having a lab done that’s needed in order to extend the prescription??
On the last visit, they missed even kicking the lab and it prompted me to call them once I was denied coverage having found that what the issue was in calling them and saying, “Hey, I’m using for renewal of this prescription the required you to take a lab and you didn’t take it. And you didn’t file it with the insurance company and you punched it. I need to come in again, have it done, have it sent to the lab and if you think I’m going to pay a copayment or anything else for it, you are mistaken.”
This is the final trigger, of course, from their side because I am a BAD PATIENT. I don’t like being treated like someone who is being put to the meatgrinder and it begs the question of how often I or you make people not really feel well cared for. I know it’s a complicated issue as it is for this doctor because you are living with time limits and you are living with a certain amount of pressure and mistakes occur.That’s why didn’t raise the subject for several years because I’m human. I wasn’t being adversely affected but after 3 consecutive years of mistakes, I decided to speak up.
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I’m just telling you that there are probably times were you may be treating people like a salami. Were you may be treating folks like they are going into the funnel, they are chopped up, homogenized, and they have to proceed out the bottom of the funnel.
Is that the way you want to be treated? Really? Is that how you want to be treated?
Consider that there might be a better way where you show degree of care and love your client or patient or whomever the makes them feel as though they are well cared for.
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